If your landlord didn't protect your deposit correctly, you could be owed compensation
In England & Wales, 1 in 5 landlords didn’t protect the deposit correctly, with an estimated £1.2 billion pounds worth of deposits said to be affected! If your deposit was not protected, you could be make a tenancy deposit compensation claim.
The tenancy deposit must be protected within 30 days of the date on which the deposit was paid by the tenant.
This law is in place to prevent landlords from using the tenancy deposit as their own income and to ensure the return of your tenancy deposit is handled correctly when your tenancy comes to an end.
If your landlord didn’t protect your deposit correctly, they may have broken the law and you could be entitled to make a tenancy deposit compensation claim. This claim can be worth 1 to 3 times the amount of the tenancy deposit paid.
The final amount of a tenancy deposit claim is calculated per breach of the law. Possible breaches include;
If you’re short on time or have any questions you’d like to ask us, WhatsApp is perfect, free and efficient, plus, you’ll be speaking to real people, not chat bots!
Why Choose Tenant Angels To Handle Your Tenancy Deposit Claim
Tenant Angels was set up to give tenants a voice, to ensure every single tenant, all over England & Wales were aware of their legal rights and should we find that landlords or their agents have not followed legal guidance, we will take action on behalf of tenants.
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We Are Tenants
We have been in your shoes and even to this day, we rent just like you. After a bad experience many years ago, we founded Tenant Angels to ensure every tenant had a voice and a guardian angel looking out for your rights!
Honest Advice
We may not be able to help absolutely everyone, as each set of circumstances can be a little different, but we'll always be 100% genuine and upfront with you and like all angels, we'll look out for you the best we can, all FREE of charge & no obligation.
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We earn an honest living by helping tenants raise disputes and take on their rogue landlords. We are paid for this work directly by the solicitors we work with, meaning that when you work with us, it won't cost you a penny.
If any of the below apply to you, you may have a claim
Deposit Not Protected
If you know for certain your landlord didn’t protect your deposit, it is very likely you have a claim. All you need is your tenancy agreement to get started.
All 3 deposit protection schemes have a free dispute resolution service when it comes to getting your deposit back. If your deposit was unfairly deducted, it might be due to the lack of deposit protection in place.
Landlord Not Returning Deposit
If your landlord is not returning your deposit, it may be because the deposit was not placed in an approved protection scheme.
Stayed Longer Than Your Initial Agreement
Tenancy deposits must remain protected by one of the 3 approved schemes for the whole duration of your tenancy, so if you stayed in the property beyond your initial agreement, we can check to see if the protection scheme was also extended.
No Deposit Information Was Given
If you did not receive a letter or email from one of the 3 approved deposit protection schemes, it is very possible that your tenancy deposit was not protected correctly.
Twice a month, we’ll send out our free newsletter which will contain the latest news from the private rental market, success stories from tenants just like you plus we’ll share important information about your legal rights as a tenant, keeping you one step ahead!
This company is absolutly helpfull and great. Thanks for do great job.
Swati Thapa
13/11/2024
I had a wonderful experience with Tenant Angels. Daniel was incredibly responsive, whether over email or WhatsApp. In a very short period, the agency was able to connect me with a solicitor to help with my claim against my landlord. Thank you, Tenant Angels, for truly living up to your name.
Sophie Helfferich
12/11/2024
Amazing to work with. So helpful. Very patient with me! Did all the work for me and ensured i was kept up to speed, kept to deadlines and fully understood each step. Would highly recommend
Film, TV, & Publishing
06/11/2024
Tenant Angel has been supporting me with their hearts for a few weeks now; even after my case is taken by the solicitor, I still contact them for advice and support, and they try their best to help me. In the moment of crisis when all so called relevant government organisations are rather wasting my time and energy, Tenant Angel is still standing by my side. Thanks a lot Tenant Angel.
khoa chung
05/11/2024
Tenant Angels has been very helpful throughout the process. They have always been very patient, courteous, and quick to respond to any query (typically within the hour). If you think your landlord/agency has violated the contract, I encourage you to reach out to TA, as you've got nothing to lose, and you might be able to claim back more than you realised.
India Knipe
05/11/2024
Very quick with responding, concise and understanding. Would recommended
Rúben Lima
03/11/2024
Absolute legends helping out with such a sensible matter. They were fast, easy to communicate with and very very helpful. The whole process was smooth and I’m very grateful for their help
Kate Moore
28/10/2024
I couldn't have found nicer people!
I made contact on a whim, to see if i was eligible for help and advice and this is the best decision I've ever made
The team are so professional, caring and understanding. I feel such ease having Tenant Angels on my side
THANK YOU SO MUCH
Andreea Mihaescu
26/10/2024
They're very good at them job and they explain very well in advance. They're the best
Tom Cantoni
24/10/2024
Very easy and quick service. Solid, clear advice.
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