Tenancy Deposit Claims

If your landlord didn't protect your deposit correctly, you could be owed compensation

In England & Wales, 1 in 5 landlords didn’t protect the deposit correctly, with an estimated £1.2 billion pounds worth of deposits said to be affected! If your deposit was not protected, you could be make a tenancy deposit compensation claim.

What is a Tenancy Deposit Compensation Claim

By law, landlords have an obligation to pay deposits received from tenants into one of 3 tenancy deposit protection schemes, which are;

The tenancy deposit must be protected within 30 days of the date on which the deposit was paid by the tenant.

This law is in place to prevent landlords from using the tenancy deposit as their own income and to ensure the return of your tenancy deposit is handled correctly when your tenancy comes to an end.

If your landlord didn’t protect your deposit correctly, they may have broken the law and you could be entitled to make a tenancy deposit compensation claim. This claim can be worth 1 to 3 times the amount of the tenancy deposit paid.

The final amount of a tenancy deposit claim is calculated per breach of the law. Possible breaches include;

Failing to protect the deposit within 30 days.
Failure to protect the deposit during the entire tenancy, for example, if you renew your tenancy agreement.
Failure to notify and inform the tenant with information regarding to which scheme the deposit is placed.

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TENANCY DEPOSIT CLAIMS HAVE FEATURED IN

Why Choose Tenant Angels To Handle Your Tenancy Deposit Claim

Tenant Angels was set up to give tenants a voice, to ensure every single tenant, all over England & Wales were aware of their legal rights and should we find that landlords or their agents have not followed legal guidance, we will take action on behalf of tenants.

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We Are Tenants

We have been in your shoes and even to this day, we rent just like you. After a bad experience many years ago, we founded Tenant Angels to ensure every tenant had a voice and a guardian angel looking out for your rights!

Honest Advice

We may not be able to help absolutely everyone, as each set of circumstances can be a little different, but we'll always be 100% genuine and upfront with you and like all angels, we'll look out for you the best we can, all FREE of charge & no obligation.

100% Free

We earn an honest living by helping tenants raise disputes and take on their rogue landlords. We are paid for this work directly by the solicitors we work with, meaning that when you work with us, it won't cost you a penny.

Is My Deposit Protected?

If any of the below apply to you, you may have a claim

Deposit Not Protected

If you know for certain your landlord didn’t protect your deposit, it is very likely you have a claim. All you need is your tenancy agreement to get started.

Deposit Protected Late

If your landlord didn’t protect your deposit within 30 days, you may have a tenancy deposit compensation claim.

Unfair Deductions

All 3 deposit protection schemes have a free dispute resolution service when it comes to getting your deposit back. If your deposit was unfairly deducted, it might be due to the lack of deposit protection in place.

Landlord Not Returning Deposit

If your landlord is not returning your deposit, it may be because the deposit was not placed in an approved protection scheme.

Stayed Longer Than Your Initial Agreement

Tenancy deposits must remain protected by one of the 3 approved schemes for the whole duration of your tenancy, so if you stayed in the property beyond your initial agreement, we can check to see if the protection scheme was also extended.

No Deposit Information Was Given

If you did not receive a letter or email from one of the 3 approved deposit protection schemes, it is very possible that your tenancy deposit was not protected correctly.

Government Approved Tenancy Deposit Schemes

There are 3 deposit schemes in England & Wales and one of them must be used to protect your deposit. They are; DPS (Deposit Protection Service), MyDeposits or the TDS (Tenancy Deposit Scheme).

We've Helped Hundreds of Tenants All Over England & Wales With Tenancy Deposit Claims

          
   Eirlys Hill 
 17/07/2024
 
 
  Tenant Angels got back to me within ten minutes of requesting help! The communication with them has been so helpful especially as someone who doesn’t know a lot about how this process works!

Everything has been clear and thoroughly explained and it’s a really nice feeling to know there is someone advocating for me. Highly recommend.
  
 
       
   Pandey Sabin 
 16/07/2024
 
 
  The service was really amazing. I was so much worried about the problem and they try to help me as much as they can and i also got support from them which is really appreciated.
  
 
       
   Ceri Cezzer 
 15/07/2024
 
 
  Tenant Angels were fantastic!!
After searching the internet for help regarding the non return of our deposit. We found Tenant Angel's website and immediately contacted them. Thier response to my message was quick, and someone from the company called me at my earliest convenience, she listened to me, and seemed to understand everything we went through which put me at great ease.They took all my details and did all the initial checks for free and within the week they concluded I had a case, and passed me onto a solicitor. The solicitor they referred us to was amazing, and did all the work he really negotiated hard with our Landlady, and he ended up getting us a huge settlement payout! We are so happy and so grateful for Tenant angels, for guiding us down the right path and through them we had an extremely successful outcome!!Thank you Daniel and team!
  
 
       
   Dona Elizabeth George 
 12/07/2024
 
 
  Excellent service, client oriented, fast response and friendly staff. Thankyou Daniel and team for assisting us.
  
 
       
   Dilhani Wickramasinghe 
 12/07/2024
 
 
  Following my discovery of Tenant Angel's website and my hearing about their assistance with the non-return of deposits, I got in touch with them right away. They got back to me quickly when I sent them a message, and I was given a call as soon as it was convenient for me. I felt a great sense of relief when she listened to me and appeared to comprehend everything I had been through. After gathering all my information, they concluded that I qualified for both the late deposit protection scheme and the non-refundable deposit. They recommended me to a solicitor for the next day. She is an incredible solicitor who was both very pleasant and very good at what she did. My case is still pending, and I will accept the outcome no matter what. I am delighted and grateful to Tenant Angels for their prompt assistance and guidance. For any issues pertaining to tenants, I heartily suggest them. Daniel Mould, thank you very much you and your team; I apologise for the delay in reviewing.....
  
 
       
   Shona Rose 
 11/07/2024
 
 
  Super fast call back and round the clock responses both on email and WhatsApp making contacting them, uploading documents and getting the ball rolling super easy. Thank you for your time and support 👍
  
 
       
   martha z 
 10/07/2024
 
 
  Extremely helpful and so mega quick response to all my questions.  They are very patient and reassuring as well🙂. I would highly recommend TENANT ANGELS. They are so polite , friendly and understanding. Thank you Dan and all your colleagues for your hard work.  You are doing a great job.  WELL DONE 👏 ✔ 👍 😊
  
 
       
   Abhishek Kumar 
 04/07/2024
 
 
  I came to know about them from Internet search but I must say They exceeded my expectations. They responded to all my queries and gave me correct consultation and guidance on my tenancy issues. I will suggest to all tenants out there, if you are facing any tenancy related issues then they are the one to reach out to.
  
 
       
   Vikki Latchford 
 03/07/2024
 
 
  Tenant Angels have been brilliant so far helping me claim my deposit back from my landlord who unfairly withheld the money. They've answered all my queries straight away and put my mind at ease about the process and got the ball rolling within a couple of days of me contacting them. 100% recommend them if your having trouble with your landlord who has unfairly withheld your deposit.
  
 
       
   martine Iradukunda 
 27/06/2024
 
 
  Found Tenant Angels searching for an agency to help me with more information on issues with deposits not being protected. The reviews I read were really positive and this was also reflected with how Tenant Angels works. Daniel has been so so patient with helping me & making sure I had all the information I needed. He didn't stress or rush me with anything but was there for when I was ready to continue the process. I'm glad I came across them as they have helped me to take a crucial step. Thank you Daniel and your team, you do amazing work!! I recommend to ANYONE that has issues with renting/landlords and need's support.
  
 
  
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