Tenancy Deposit Claims

If your landlord didn't protect your deposit correctly, you could be owed compensation

In England & Wales, 1 in 5 landlords didn’t protect the deposit correctly, with an estimated £1.2 billion pounds worth of deposits said to be affected! If your deposit was not protected, you could be make a tenancy deposit compensation claim.

What is a Tenancy Deposit Compensation Claim

By law, landlords have an obligation to pay deposits received from tenants into one of 3 tenancy deposit protection schemes, which are;

The tenancy deposit must be protected within 30 days of the date on which the deposit was paid by the tenant.

This law is in place to prevent landlords from using the tenancy deposit as their own income and to ensure the return of your tenancy deposit is handled correctly when your tenancy comes to an end.

If your landlord didn’t protect your deposit correctly, they may have broken the law and you could be entitled to make a tenancy deposit compensation claim. This claim can be worth 1 to 3 times the amount of the tenancy deposit paid.

Tenancy Deposit Claims

The final amount of a tenancy deposit claim is calculated per breach of the law. Possible breaches include;

  • Failing to protect the deposit within 30 days.
  • Failure to protect the deposit during the entire tenancy, for example, if you renew your tenancy agreement.
  • Failure to notify and inform the tenant with information regarding to which scheme the deposit is placed.

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TENANCY DEPOSIT CLAIMS HAVE FEATURED IN

Money Saving Expert
Sky News
BBC News
ITV News
The Mirror
Dail Mail

Why Choose Tenant Angels To Handle Your Tenancy Deposit Claim

Tenant Angels was set up to give tenants a voice, to ensure every single tenant, all over England & Wales were aware of their legal rights and should we find that landlords or their agents have not followed legal guidance, we will take action on behalf of tenants.
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We Are Tenants

We have been in your shoes and even to this day, we rent just like you. After a bad experience many years ago, we founded Tenant Angels to ensure every tenant had a voice and a guardian angel looking out for your rights!

Honest Advice

We may not be able to help absolutely everyone, as each set of circumstances can be a little different, but we'll always be 100% genuine and upfront with you and like all angels, we'll look out for you the best we can, all FREE of charge & no obligation.

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We earn an honest living by helping tenants raise disputes and take on their rogue landlords. We are paid for this work directly by the solicitors we work with, meaning that when you work with us, it won't cost you a penny.

Is My Deposit Protected?

If any of the below apply to you, you may have a claim
Deposit Not Protected

Deposit Not Protected

If you know for certain your landlord didn’t protect your deposit, it is very likely you have a claim. All you need is your tenancy agreement to get started.

Deposit Protected Late

If your landlord didn’t protect your deposit within 30 days, you may have a tenancy deposit compensation claim.

Unfair Deposit Deductions

Unfair Deductions

All 3 deposit protection schemes have a free dispute resolution service when it comes to getting your deposit back. If your deposit was unfairly deducted, it might be due to the lack of deposit protection in place.
Landlord Not Returning Deposit

Landlord Not Returning Deposit

If your landlord is not returning your deposit, it may be because the deposit was not placed in an approved protection scheme.
Tenancy Renewal

Stayed Longer Than Your Initial Agreement

Tenancy deposits must remain protected by one of the 3 approved schemes for the whole duration of your tenancy, so if you stayed in the property beyond your initial agreement, we can check to see if the protection scheme was also extended.
No Tenancy Scheme Information

No Deposit Information Was Given

If you did not receive a letter or email from one of the 3 approved deposit protection schemes, it is very possible that your tenancy deposit was not protected correctly.

Government Approved Tenancy Deposit Schemes

There are 3 deposit schemes in England & Wales and one of them must be used to protect your deposit. They are; DPS (Deposit Protection Service), MyDeposits or the TDS (Tenancy Deposit Scheme).
Tenancy Deposit Claims

We've Helped Hundreds of Tenants All Over England & Wales With Tenancy Deposit Claims

Magdalena
Magdalena
10/06/2024
First of all, contacting Tenant Angels is easier than anywhere else. Using WhatsApp, I sent them all my documentation by taking a screenshot. I am eternally grateful to Tenant Angels for helping me recover my entire deposit. They also did something more, they found out that my Deposit had been taken out of the Deposit Protection Scheme during my tenancy without my knowledge. What is illegal. Tenant Angels helped me report everything to court, they did everything on my behalf. Thanks to Tenant Angels I got my entire deposit back of almost £2'000, plus 3x the deposit amount as compensation. The lawyer took 25% but I am still very happy because I have a lot of money left from it. The landlord also wanted me to pay for the cleaning and many other things he invented. Thanks to Tenant Angels I didn't pay anything. I suppose estate agencies and landlords take your deposit (your money) out of the Deposit Protection Scheme if they see you are a settled tenant. They trade your money, invest it, making more for themselves. Tenant Angels are really Angels! Thank you so much 💓
Anjolaiya Shehu Aderibigbe
Anjolaiya Shehu Aderibigbe
07/06/2024
Awesome and courteous service. Being ignorant of a lot didn’t matter, I was enlightened every step of the way. Definitely recommend
Chrissie Pillinger
Chrissie Pillinger
06/06/2024
Excellent, helpful and friendly advice from the start. Always at the end of the phone with any issues or questions. Thank you so much!! :)
Fab G
Fab G
05/06/2024
Great and straightforward experience throughout and exceptional customer service!
Pushkar Datir
Pushkar Datir
05/06/2024
Max Norton
Max Norton
05/06/2024
Tenant Angels really are real "angels" and we would give them 10 stars and we would fully recommend them to anyone who is struggling with the private rental sector's challenging return of deposits process!! They have replied to our questions quickly with great care and an amazing amount of real understanding! Just listening to us has been an enormous help and given us the strength and conviction to carry on and get our deposit back! Thank you Daniel, you really are an angel! :)
venessa pinto
venessa pinto
23/05/2024
Very helpful and friendly team
Jacob Hemley
Jacob Hemley
22/05/2024
Amazing service!
Troyee Mutsuddy
Troyee Mutsuddy
15/05/2024
Tenant Angels have been very professional and helpful throughout my moving process. Although I did not proceed with my case, the free checks for my deposits and advices were really helpful. Even in instances where I was confused about how to approach landlord, their prompt communication and advices were very useful. I would strongly suggest to use their services if you have any landlord related issues.