Was Your Tenancy Deposit Protected?
If your landlord didn't protect your deposit correctly, you may be able to claim compensation.
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Check Your Deposit For Free
Not sure whether your landlord followed the deposit protection rules? Answer a few simple questions and we’ll check whether you may have a potential claim.
How Much Could You Claim?
If a court finds that your landlord failed to meet the tenancy deposit protection requirements, it may order them to pay compensation of up to three times the amount of your deposit.
The amount depends on the circumstances of the individual case, so there is no guarantee that a claim will result in the maximum award.
The amount depends on the circumstances of the individual case, so there is no guarantee that a claim will result in the maximum award.
£1,200 Deposit?
Potential compensation could be up to £3,600.
Potential compensation could be up to £3,600.
The average claim value for tenants we’ve helped in 2026 is currently £3,587.
Your Landlord Had To Protect Your Deposit
If you paid a tenancy deposit in England, your landlord or letting agent may have been required to protect it in a government-approved tenancy deposit protection scheme and provide you with information about how it was protected.
Protect Your Deposit
Your deposit must be protected using one of the government-approved tenancy deposit protection schemes.
Protect It Within 30 Days
Where the deposit protection rules apply, your landlord or letting agent must protect your deposit within 30 days of receiving it.
Give You The Required Information
Within 30 days, you must also be given information explaining where and how your deposit is protected, along with other required details.
Think one of these rules wasn’t followed?
You may have a potential tenancy deposit claim. Tenant Angels can check the details of your tenancy and deposit for free.
You may have a potential tenancy deposit claim. Tenant Angels can check the details of your tenancy and deposit for free.
Tenancy Deposit Claims Have Featured In
A Free Deposit Check From Tenant Angels
You don’t need to know which deposit scheme was used or whether your landlord followed every rule. Tell us what happened and our team can check the details for you.
Free Deposit Check
We'll check the details of your tenancy and deposit without charging you.
We Check The Schemes
Where appropriate, we'll check the approved deposit protection schemes to help establish what happened.
Help With The Next Step
If your enquiry meets the criteria for referral, we can explain the next steps and refer your details for independent legal assessment.
That last point is important. Tenant Angels should not present itself as the firm deciding that someone legally has a claim. Your role is filtering, evidence gathering and referral.
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“Tenants Angels supported me through a difficult experience due to my Landlord’s lack of competence. From first contact to finally securing my deposit their support was reassuring efficient and communication was first class. Thanks to Tenants Angels team 🙏”
“They have been absolutely fantastic with absolutely everything. The process is so easy and easy to follow. They are very informative and are quick with their responses.”
“Tenant Angels was super helpful, connected me to the lawyers and explained the whole process to me and they would always follow up. Their service is 10/10”
Prefer To Speak To Someone?
Our UK-based team is here to help. If you’re unsure whether your deposit was protected correctly or have questions about the free check, get in touch.
Frequently Asked Questions
Most frequent questions and answers. Click to expand answers.
If you’re not sure, don’t worry. Tenant Angels can check whether your deposit appears to have been protected with one of the government-approved tenancy deposit protection schemes.
Our deposit check is completely free. Simply answer a few questions about your tenancy and we’ll take it from there.
Our deposit check is completely free. Simply answer a few questions about your tenancy and we’ll take it from there.
In most cases where the tenancy deposit protection rules apply, your landlord or letting agent must protect your deposit in a government-approved scheme within 30 days of receiving it. They must also provide you with certain information about the protection of your deposit.
If you’re unsure whether this happened, we can check your deposit for free.
If you’re unsure whether this happened, we can check your deposit for free.
Being unable to find your deposit could indicate that it was not protected, although there may be other explanations.
Tenant Angels can check the approved deposit protection schemes and review the information you provide to help establish what happened.
Tenant Angels can check the approved deposit protection schemes and review the information you provide to help establish what happened.
Protecting a deposit eventually does not necessarily mean the requirements were followed correctly. Where the deposit protection rules apply, there is normally a 30-day deadline for protecting the deposit and providing the required information.
If you think your deposit was protected late, complete our free deposit check and we can review the circumstances.
If you think your deposit was protected late, complete our free deposit check and we can review the circumstances.
Potentially. Protecting the money is only part of a landlord’s responsibilities. Where the rules apply, tenants must also be provided with prescribed information about their deposit and how it is protected within the required timeframe.
If you don’t remember receiving anything, we can help you check what happened.
If you don’t remember receiving anything, we can help you check what happened.
Potentially, yes. Returning your deposit does not necessarily remedy an earlier failure to comply with the tenancy deposit protection requirements.
So even if you’ve received every penny of your deposit back, it can still be worth checking whether it was protected correctly during your tenancy.
So even if you’ve received every penny of your deposit back, it can still be worth checking whether it was protected correctly during your tenancy.
Not necessarily. Many tenants only discover a problem with their deposit after their tenancy has ended.
If you’ve moved out and believe your deposit may not have been protected correctly, complete our free check and we’ll review the details.
If you’ve moved out and believe your deposit may not have been protected correctly, complete our free check and we’ll review the details.
If the court finds that the tenancy deposit protection requirements were not met, it can order the landlord to pay between one and three times the amount of the deposit as compensation.
The amount awarded depends on the individual circumstances, so the maximum amount is not guaranteed. We can help establish whether your enquiry may be suitable for referral to a solicitor for independent assessment.
The amount awarded depends on the individual circumstances, so the maximum amount is not guaranteed. We can help establish whether your enquiry may be suitable for referral to a solicitor for independent assessment.
No. Tenant Angels’ deposit check is completely free for tenants.
There is no charge for telling us about your tenancy or for our initial checks. If your enquiry appears suitable for referral, we’ll explain what happens next before you decide whether you want to proceed.
There is no charge for telling us about your tenancy or for our initial checks. If your enquiry appears suitable for referral, we’ll explain what happens next before you decide whether you want to proceed.
A tenancy agreement is extremely useful, but don’t let not having one stop you from getting in touch.
Other documents or evidence may help establish the tenancy and deposit, such as proof of rent or deposit payments and correspondence with your landlord or letting agent. Tell us what you have and we’ll explain what may be useful.
Other documents or evidence may help establish the tenancy and deposit, such as proof of rent or deposit payments and correspondence with your landlord or letting agent. Tell us what you have and we’ll explain what may be useful.
Simply contacting Tenant Angels for an initial check does not mean we immediately contact your landlord.
We’ll first collect the relevant information and carry out our checks. If your enquiry appears suitable for referral, we’ll explain the next steps so you can decide whether you want to continue.
We’ll first collect the relevant information and carry out our checks. If your enquiry appears suitable for referral, we’ll explain the next steps so you can decide whether you want to continue.
Yes. You don’t necessarily need to wait until your tenancy ends to find out whether your deposit was protected correctly.
If you’re concerned about your deposit, you can complete our free check and tell us about your circumstances.
If you’re concerned about your deposit, you can complete our free check and tell us about your circumstances.
Yes. Other issues with your tenancy do not automatically mean you shouldn’t check whether your deposit protection requirements were followed.
Tell us about your circumstances when completing the form so the relevant information can be considered.
Tell us about your circumstances when completing the form so the relevant information can be considered.
Our team will review the information you’ve provided and carry out the relevant checks. We may contact you if we need additional information or documents.
If your enquiry meets our referral criteria, we’ll explain the next steps and, with your consent, can refer your case to a solicitor for independent assessment.
There is no obligation to proceed simply because you’ve completed the check.
If your enquiry meets our referral criteria, we’ll explain the next steps and, with your consent, can refer your case to a solicitor for independent assessment.
There is no obligation to proceed simply because you’ve completed the check.
Tenant Angels helps tenants understand whether there may have been a problem with the protection of their tenancy deposit.
We’ll gather the relevant information, carry out the appropriate deposit checks and, where an enquiry meets our referral criteria, help connect the tenant with a solicitor who can independently assess the potential claim.
Our initial deposit checking service is free, and our team is here if you need help along the way.
We’ll gather the relevant information, carry out the appropriate deposit checks and, where an enquiry meets our referral criteria, help connect the tenant with a solicitor who can independently assess the potential claim.
Our initial deposit checking service is free, and our team is here if you need help along the way.