This particular case saw a huge settlement figure in the tenants’ favour and having signed six tenancy agreements in total, it could have quite possibly been more!
In October 2016, Magdalena rented a three-bedroom house in South London, signing a 12-month AST with a substantial deposit of £1,800.00. In addition, our client signed a further five 12-month tenancies at the property.
Magdalena lived in the property for a total of 7 years, had no arrears and by her own admission, her time at the property was good. The property was well maintained and as a very house-proud tenant, she was happy that any issues or repairs were resolved within a reasonable timeframe during her stay at the house.
Our client did state that the property wasn’t very clean when she moved in, but she set about making a dirty house a clean home for her and her family.
Upon vacating the property, our client was shocked and very upset to learn that the landlord wanted to deducted over £700 from her deposit for cleaning alone. Magdalena had left the property in better condition than which she found it, so you can imagine her dismay at this proposed deduction.
At this stage, with help from her daughter, Magdalena read Tenant Angels’ reviews online and decided to get in touch to see if these tenancy deposit deductions were legal, and what could she do to defend herself.
Tenant Angels carried out all the required checks free of charge and discovered that our client’s deposit was initially protected late, it was then removed from the scheme entirely and remained unprotected for the remainder of Magdalena’s stay at the property.
Having gathered all necessary evidence, Tenant Angels and our partner solicitor secured a whopping out of court settlement of £5,400.00, plus the full return of our client’s deposit of £1,800.00, totalling a claim of £7,200.00*.
Magdalena was absolutely thrilled! Having been faced with a £700 deduction from her deposit equating to 38%, to receiving such a huge sum of money as compensation was life-changing.
Magdalena told Tenant Angels;
“I’m very appreciative and I would have been lost without the help from Tenant Angels.
My English isn’t the best, although it has improved but you still feel intimidated by English laws and perhaps some landlords feel they can use the language barrier to their advantage on these things”
In her review, Magdalena writes;
“First of all, contacting Tenant Angels is easier than anywhere else. Using WhatsApp, I sent them all my documentation by taking a screenshot. I am eternally grateful to Tenant Angels for helping me recover my entire deposit. They also did something more, they found out that my deposit had been taken out of the Deposit Protection Scheme during my tenancy without my knowledge. What is illegal. Tenant Angels helped me report everything to court, they did everything on my behalf. Thanks to Tenant Angels, I got my entire deposit back of almost £2’000, plus 3x the deposit amount as compensation. Thanks to Tenant Angels, I didn’t pay anything.”
You can read Magdalena’s 5-star review in full on Google: Google review.
*All claims are handled on a no-win, no-fee basis
Would you like to find out whether your tenancy deposit was protected correctly?
We specialise in helping tenants make successful compensation claims when your landlord or letting agent has failed to protect your deposit correctly.
The law is very black and white when it comes to deposit protection and states that your deposit must be protected in one of the three government-backed schemes within 30 days of you paying it and it should remain protected until the day you move out.
Claims can be worth up to 3x your deposit, plus the full return of your deposit on top. For example, if you paid a £1,000 deposit, you may be able to claim £3,000 + your £1,000 deposit back.
Use our FREE online eligibility checker to see if you could be owed compensation.
Disclaimer: The information provided on this website does not, and is not intended to, constitute legal advice or a client-solicitor relationship. All information, content, and materials available on this website are for general information purposes only and should not be used as the basis for taking any specific course of legal action.
