Incompetent Letting Agent Caught Out With A £3,680 Deposit Protection Claim

Our client, Dave, rented a property in Northumberland from a letting agent (whom we won’t name to save their embarrassment), and signed an initial 6-month tenancy agreement, which reverted to a periodic contract for the remaining 5 and a half years. Dave and his wife paid a tenancy deposit of £920.00 and had no rent arrears.

During the tenants’ six year stay at the property, trying to get repairs started or completed was a nightmare. In fact, Dave had reported a faulty extractor fan several times to the point that a damp issue had began to set in the bathroom, causing more issues for the tenants.

Dave contacted Tenant Angels for a couple of reasons; firstly, he was well aware that the letting agent hadn’t protected their tenancy deposit. He’d checked with the 3 government-approved schemes himself and even went as far as asking the letting agent directly, only to receive a PDF statement from the letting agent’s building society to ‘prove’ it was in a safe place… bonkers!

The second reason Dave contacted us was because the letting agent was attempting to make several deductions from their £920.00 deposit, including a very audacious demand to the tenant to replace a door mat… a door mat that belonged to the tenant in the first place!

The outcome of this tenancy deposit claim case was of course, successful. Tenant Angels and their partner solicitor managed to secured a settlement of £2,760.00 plus the tenant’s full deposit, totalling a deposit claim of £3,680.00*.

We spoke to Dave after his claim was concluded and he told us;

You can read Dave’s review on TrustPilot and Google.

*All claims are handled on a no-win, no-fee basis


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