The letting agent in this tenancy deposit claim was so unaware of their legal responsibilities we almost felt sorry for the landlord that had instructed them to manage the tenancy!
Our client, Dave, rented a property in Northumberland from a letting agent (whom we won’t name to save their embarrassment), and signed an initial 6-month tenancy agreement, which reverted to a periodic contract for the remaining 5 and a half years. Dave and his wife paid a tenancy deposit of £920.00 and had no rent arrears.
During the tenants’ six year stay at the property, trying to get repairs started or completed was a nightmare. In fact, Dave had reported a faulty extractor fan several times to the point that a damp issue had began to set in the bathroom, causing more issues for the tenants.
Dave contacted Tenant Angels for a couple of reasons; firstly, he was well aware that the letting agent hadn’t protected their tenancy deposit. He’d checked with the 3 government-approved schemes himself and even went as far as asking the letting agent directly, only to receive a PDF statement from the letting agent’s building society to ‘prove’ it was in a safe place… bonkers!
The second reason Dave contacted us was because the letting agent was attempting to make several deductions from their £920.00 deposit, including a very audacious demand to the tenant to replace a door mat… a door mat that belonged to the tenant in the first place!
The outcome of this tenancy deposit claim case was of course, successful. Tenant Angels and their partner solicitor managed to secured a settlement of £2,760.00 plus the tenant’s full deposit, totalling a deposit claim of £3,680.00*.
We spoke to Dave after his claim was concluded and he told us;
“Tenant Angels were amazing! If I could give them more than 5 stars I absolutely would and I will recommend them to everyone I know.
They were quick to respond, very helpful and courteous the whole way through and whilst we considered trying to manage the deposit claim on our own, ultimately we thought it was better to put it in the hands of somebody else and we are so glad we did.
We spoke to Citizens Advice first, they tried to help us the best they could but they can’t offer the type of service that Tenant Angels can, I can’t thank them enough.”
You can read Dave’s review on TrustPilot and Google.
*All claims are handled on a no-win, no-fee basis
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