Like many others, this tenancy deposit claim was brought to Tenant Angels by the client due to unfair deposit deductions, only to find the landlord had removed their deposit from the scheme just 4 days after the tenancy had started!
Our client, Mrs K.B rented a property in Northampton, signing a 12-month AST and paid a tenancy deposit of £1,096.00.
During their stay at the property, which started in June 2022, the landlord displayed a very obvious dislike for completing repairs in a timely fashion. Our client told us it took over 6 months to have a boiler repaired and the landlord also made several excuses to avoid having a leak in the bathroom fixed, which caused the issue to deteriorate and drip through to the kitchen appliances below!
Mrs K.B had decided to leave the property in May 2024 and it was at this stage our client began to check to see where her deposit was protected and to confirm the amount of the deposit they had paid. A record of the deposit was found with My Deposits, however, the scheme confirmed that the deposit had been removed by the landlord after just 4 days, which we believe is a new record set by any landlord or agent to remove the deposit early!
During check out, the landlord had attempted to retain part of the deposit based on the claim that no dogs were permitted at the property. Fortunately, our client had been careful to ensure that permission was collected in writing at the start of the tenancy and was able to provide more than enough proof, allowing the solicitor representing Mrs K.B to write off the landlords’ claims with ease.
Within just 10 days of the Letter Before Action being received by the landlord, Tenant Angels and our partner solicitor was able to secure an out of court settlement of £2,740.00, plus the full return of our client’s deposit of £1,096.00, totalling a claim of £3,836*.
Mrs K.B commented;
“From the initial query with Tenant Angels, the team were easily contactable and provided ample information to help guide us through the process.
At the time, we were still living in the property and Tenant Angels were happy to wait until we had moved out and didn’t pressure to proceed until we were ready.
We had spoken with another company before contacting Tenant Angels, but they were very pushy and seemed really disinterested. By contrast, Tenant Angels were understanding, compassionate and all communication with them felt human, not scripted”
Mrs K.B had told us that she works in the legal sector and may have been able to take the case on herself, however she added;
“It can be pretty time consuming and I didn’t have the hours or energy to even try and put the case together myself plus my husband certainly felt more comfortable knowing that the claim was being managed by professionals.”
Mrs K.B has left us a 5-star review on TrustPilot, which you can read here: TrustPilot review.
*All claims are handled on a no-win, no-fee basis
Would you like to find out whether your tenancy deposit was protected correctly?
We specialise in helping tenants make successful compensation claims when your landlord or letting agent has failed to protect your deposit correctly.
The law is very black and white when it comes to deposit protection and states that your deposit must be protected in one of the three government-backed schemes within 30 days of you paying it and it should remain protected until the day you move out.
Claims can be worth up to 3x your deposit, plus the full return of your deposit on top. For example, if you paid a £1,000 deposit, you may be able to claim £3,000 + your £1,000 deposit back.
Use our FREE online eligibility checker to see if you could be owed compensation.
Disclaimer: The information provided on this website does not, and is not intended to, constitute legal advice or a client-solicitor relationship. All information, content, and materials available on this website are for general information purposes only and should not be used as the basis for taking any specific course of legal action.