Tenant Angels was called into action to assist a tenant that faced unfair deposit deductions and because the deposit hadn’t been correctly protected by the letting agent, our client had no access to a scheme’s free dispute resolution service and needed our help.
Our client rented a flat in South East London and paid a sizeable deposit in excess of £2,000.00. The tenancy started in March 2022 and the tenant vacated the property at the end of January 2024.
At the end of the tenancy, our client received just 60% of their deposit back, leaving 40% in dispute. In the opinion of our client, this sum of the deposit was unfairly withheld by the letting agent and they had suitable evidence to support this.
The letting agent in question made a real mess of this particular tenancy by failing to protect the deposit under the correct tenant’s names. Instead, they had protected the deposit using the names of the previous occupants.
The knock-on effect of the failure to correctly protect the deposit meant that a free dispute resolution service was not available to our client and there was no recourse for the return of the outstanding 40% of their deposit which was withheld by the letting agent.
This case was resolved swiftly and our client received compensation in excess of £2,000.00* plus the remainder of their deposit which was previously held in dispute.
Our client told us;
“I’d rented properties previously, so I was well aware that the letting agency had failed to protect my deposit, which meant I had a valid claim.
Initially, I didn’t intend to make a tenancy deposit claim, as generally the letting agency were ok, however the unfair deductions from my deposit encouraged me to get some support.
I turned to Tenant Angels because as an individual, the letting agency wasn’t taking me seriously yet as soon as I had professional legal support, they started to listen! I’d be happy to recommend Tenant Angels, I read their reviews before contacting them and overall, I was pleased with my experience with them.”
*All claims are handled on a no-win, no-fee basis
Would you like to find out whether your tenancy deposit was protected correctly?
We specialise in helping tenants make successful compensation claims when your landlord or letting agent has failed to protect your deposit correctly.
The law is very black and white when it comes to deposit protection and states that your deposit must be protected in one of the three government-backed schemes within 30 days of you paying it and it should remain protected until the day you move out.
Claims can be worth up to 3x your deposit, plus the full return of your deposit on top. For example, if you paid a £1,000 deposit, you may be able to claim £3,000 + your £1,000 deposit back.
Use our FREE online eligibility checker to see if you could be owed compensation.
Disclaimer: The information provided on this website does not, and is not intended to, constitute legal advice or a client-solicitor relationship. All information, content, and materials available on this website are for general information purposes only and should not be used as the basis for taking any specific course of legal action.
