On this case, Tenant Angels assisted a tenant who was well aware of a landlord’s legal obligation to protect his Tenancy Deposit and wanted professional advice, reassurance and management to take his claim forward.
Our client, Mr A.D.P rented a room in an HMO (house of multiple occupancy) in the city of London and paid a deposit of £750.00. During his stay at the property, our client signed two tenancy agreements, one at the start of his tenancy in May 2022, and another in January 2023 when one of the other occupants of the property moved out, and a new tenant moved in.
Our client was very upfront in disclosing that he left the property before the end of his tenancy agreement, which was due to end in March 2024, however he fulfilled his contractual obligations and paid his rent until the end of his contract, therefore leaving the property with no arrears.
After conducting thorough checks on behalf of our client, we found that his tenancy deposit was not protected and although his deposit was returned in full when Mr A.D.P left the property, we were satisfied that the evidence available allowed us to pursue a tenancy deposit protection compensation claim against the landlord for failure to place the deposit in a government approved scheme as required under the Housing Act 2004.
With the help of Tenant Angels and our partner solicitor, Mr A.D.P received an out of court settlement claim of £1,500.00, which was in addition to the deposit he had already received.
Mr A.D.P commented;
“I knew that my landlord had to protect my deposit, however I did not receive any confirmation of this at the start of my tenancy or when I signed the second agreement.
I had a look on Google and found Tenant Angels at the top of the page, I read their reviews online and on Facebook and decided to contact them to see if they would help me with my claim as I was unsure on the process.
From the moment I contacted Tenant Angels, they were very friendly, really responsive, replying to me almost straight away and even after my case had been passed to the solicitor, they stayed in touch to make sure everything was going well for me.
I’d definitely recommend Tenant Angels to anyone in the same situation as me.”
Mr A.D.P has left us a 5-star review on Google, which you can read here: Google review.
*All claims are handled on a no-win, no-fee basis
Would you like to find out whether your tenancy deposit was protected correctly?
We specialise in helping tenants make successful compensation claims when your landlord or letting agent has failed to protect your deposit correctly.
The law is very black and white when it comes to deposit protection and states that your deposit must be protected in one of the three government-backed schemes within 30 days of you paying it and it should remain protected until the day you move out.
Claims can be worth up to 3x your deposit, plus the full return of your deposit on top. For example, if you paid a £1,000 deposit, you may be able to claim £3,000 + your £1,000 deposit back.
Use our FREE online eligibility checker to see if you could be owed compensation.
Disclaimer: The information provided on this website does not, and is not intended to, constitute legal advice or a client-solicitor relationship. All information, content, and materials available on this website are for general information purposes only and should not be used as the basis for taking any specific course of legal action.
