Deposit Not Protected Correctly?

Find Out Free If You're Eligible To Make A Tenancy Deposit Protection Claim

  • You could be owed £1,000's
  • 100% Free Checks & Advice
  • Private & Confidential
  • No Win No Fee Service
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Has Your Landlord Broken The Law?

Find out in 60 seconds!
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100% Confidential

Completing this form is free of charge, no obligation and 100% confidential, which means absolutely nothing will be shared with your landlord or letting agency.

If you are entitled to compensation, it can be worth up to 3x your deposit per breach and Tenant Angels can manage everything for you on a no-win, no fee basis with absolutely nothing to pay out of your own pocket!
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Check Your Deposit Claim

Work Out How Much Your Tenancy Deposit Claim Value Could Be Worth

Use our handy Tenancy Deposit Claim Calculator to find out how much you could claim in compensation*
How much was your deposit?
£
How many tenancies have you signed at the property?**
tenancies
How much of your deposit has been returned?
£
* To be used as a guide only.
** A new tenancy comes into force after your fixed term expires, if you remain in the property.
For example; if you sign a 6-month AST and you remain in the property beyond 6 months but don’t sign another tenancy, this would be two agreements – fixed, then periodic.

Tenant Angels Is The UK's Only Tenant Deposit Claim Specialists

Unlike most companies in the UK, we only specialise in one very specific area of housing law, Tenancy Deposit Protection Claims. This has allowed us to become the top-rated claims business in the country, with hundreds of 5-star reviews and years of expertise in helping tenants make successful tenancy deposit claims.

Big Pay Outs For Tenants

Compensation pay outs for tenants can be huge, all the way up to 9x the value of your deposit depending on the specifics of your case and the number of breaches your landlord has committed.

One of our clients recently received nearly £12,000 from their claim!

No Upfront Costs

There are ZERO upfront costs! We operate all of our cases on a no win, no fee basis.

All legal fees are recovered from the landlord when we win, along with a modest success fee from your compensation. Your compensation can be worth the return of your deposit in full, plus 3x your deposit value on top!

Confidential

100% Confidential

It’s so important to understand that your conversation with us and our legal team is 100% confidential.

Your landlord or letting agent will not be able to find out that your exploring a tenancy deposit claim, right up until the point notice is served to them.

Expert Legal Team

Expert Legal Team

All of the solicitors we work with are carefully chosen to ensure we cover all bases when it comes to Tenancy Deposit Claims.

This allows us to place you with the most suitable solicitor to handle your case successfully.

Stress Free

Stress Free Process

Our job is to make yours easier. The whole process is very hands-off for the tenant, in fact, you won’t be required to speak to your landlord or letting agent at all, from start to finish!

Fast Turnaround

Fast Turnaround

On average, we can have your claim ready to go and with a solicitor within 24 hours.

Of course, if you would prefer to move at a slower pace or place your claim on hold, that is absolutely fine. You’ll never feel rushed or obliged to do anything.

Find Out If You Have A Claim

Our Tenancy Deposit Claim Service Is 5 Star Rated

"The communication from day one was excellent.

The team had a very compassionate approach to my situation and I was given a full explanation at every stage.

I can't praise this company enough. They set a great example of trying to get the best without being bullish. Please if you have been treated unfairly or unprofessionally these 'angels' will repair your faith in human kind."

Tenancy Deposit Claims Success Story
Pauline Dargle
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Find Out If You're Eligible
Is Your Deposit Protected?
By law, if you have an Assured Shorthold Tenancy (AST), if you paid a tenancy deposit, your landlord must secure your deposit in 1 of the 3 government-backed schemes. If the deposit wasn’t protected within 30 days of receiving it and didn’t remain protected until the day you move out.

If your landlord or letting agent fails to protect your deposit correctly, you could get your deposit back in full, plus up to 3x your deposit back on top!
If you know for certain your landlord didn’t protect your deposit, it is very likely you have a claim. All you need is your tenancy agreement to get started.
If your landlord didn’t protect your deposit within 30 days, you may have a tenancy deposit compensation claim.
All 3 deposit protection schemes have a free dispute resolution service when it comes to getting your deposit back. If your deposit was unfairly deducted, it might be due to the lack of deposit protection in place.
If your landlord is not returning your deposit, it may be because the deposit was not placed in an approved protection scheme.
Tenancy deposits must remain protected by one of the 3 approved schemes for the whole duration of your tenancy, right up until the day you move out. If you stayed in the property beyond your initial fixed term, we can check to see if the deposit protection was also extended.

If you did not receive a letter or email from one of the 3 approved deposit protection schemes, it is very possible that your tenancy deposit was not protected correctly.

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Frequently Asked Questions

Most frequent questions and answers. Click to expand answers.
Every case and the outcome will vary. Whilst there are several factors to consider, tenancy deposit claims range between 1x and 9x your deposit value. If you paid a £1,000 deposit, you may receive £2,000 or £10,000. During your free claim review, we’ll be able to give you an indication of what your claim might be worth.

Nope. Nothing. Zilch! As a company, the service we offer is entirely free of charge. We review your case, double check your deposit protection to ensure you have a valid claim and we prepare everything for you free of charge. Legal representation is then supplied to you on a no win, no fee basis. This ensures everyone has access to legal assistance, without worrying about huge bills. 

When the claim is won and settled, the solicitor will take a modest success fee and all of their legal costs will be recovered directly from the landlord.

Tenancy Deposit Claims are restricted by the Limitation Act 1980. This means you have 6 years from the date the breach occurred to make a claim. This could be the date that your last tenancy agreement was signed or the date your fixed term ended and became a periodic (rolling) monthly agreement.

Whilst having a copy of your tenancy agreement might help, it is not essential.

In many cases, we can gather enough evidence you may have to prove a claim. If you’ve lost your tenancy agreement, please don’t worry and contact us instead.

Absolutely. Due to the Limitation Act 1980, you have 6 years from the date the breach occurred to make a claim. This could be the date that your last tenancy agreement was signed or the date your fixed term ended and became a periodic (rolling) monthly agreement.

This is totally your choice. Some clients do decide to bring a claim whilst living in the property, usually when they are already planning on moving out or when the relationship with the landlord has broken down.

You are under no obligation to start a claim whilst still living in the property. Many of our clients complete all of the necessary steps and then place the claim on hold until they move out or close to moving out.

Our friendly UK based team will happily discuss your options with you to find the best and most appropriate solution.

Even if your full deposit has been returned to you, if it was not correctly protected, you would still have a valid claim for compensation. The law is very simple to follow and landlords must be fined to prevent them doing the same to other tenants, particularly those who do not receive their deposit back through no fault of their own.
No, your landlord or letting agent will have NO way of knowing that we have discussed a potential tenancy deposit claim. All of our communication with you is 100% confidential. Your landlord will not be made aware that you intend to claim against them. The first time they will be notified is after you sign paperwork from our solicitor instructing them to begin your claim.
It is important that you seek advice right away, especially if you are not certain your deposit has been protected. Each of the 3 schemes offer a 90-day window to dispute any deductions, and sadly we see lots of cases when unscrupulous landlords will drag things out, making excuses and continued delays to try and make you miss this deadline.
Your landlord or letting agent must secure your deposit in 1 of the 3 government-backed schemes within 30 days of receiving it from you. In addition to this, they must also inform you which scheme they have used and provide you with details regarding the scheme, also known as prescribed information.
If you have unpaid rent arrears, we will need to speak to you before we can establish whether you can make a claim. Cases like this can be complex, so please do contact us to find out more. There will be no judgement, just honest & friendly help.
Section 21 notices cannot be issued to tenants if the landlord failed to protect the deposit correctly. Therefore any eviction would be unlawful. The deposit would need to be returned in full to you and a new Section 21 notice would have to be served.

This is a common misunderstanding. The 10 working day timeframe refers to how long a landlord has to return your deposit to you AFTER any deductions have been agreed. 

In terms of how long they have to raise any issues. this information is not clearly laid out.

The schemes allow up to 90 days to raise a dispute with them, so its important to get advice right away to avoid missing any deadlines.

Chat To Our Friendly UK Based Team

If you’re short on time or have any questions you’d like to ask us, get in touch to speak to a member of our UK based team. No AI bots, no big call centres… just friendly, compassionate and experienced people willing to help other tenants.
Phone 0151 3720 280
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