Do You Have A Tenancy Deposit Claim

If Your Tenancy Deposit Was Not Protected You've Come To The Right Place!

What is a Tenancy Deposit Claim

By law and since 2007, landlords have an obligation to pay tenancy deposits received from tenants into one of 3 tenancy deposit protection schemes, which are;

The tenancy deposit must be protected within 30 days of the date on which the deposit was paid by the tenant.

In addition to this, landlords must provide information to you to tell you which scheme the tenancy deposit is registered with and furthermore, deposits must be protected for the duration of your entire tenancy agreement, including if you choose to renew your stay.

Tenancy deposit claims can be applied to your present property and even past properties you may have rented. 

piggy bank, save, piglet

This law is in place to prevent landlords from using the tenancy deposit as their own income and to ensure the return of your tenancy deposit is handled correctly when your tenancy comes to an end.

How Much Could Your Tenancy Deposit Claim Be Worth

If your landlord didn’t protect your deposit correctly, they may have broken the law and you could be entitled to make a tenancy deposit compensation claim. This claim can be worth 1 to 3 times the amount of the tenancy deposit paid.

The final amount of a tenancy deposit claim is calculated per breach of the law. Possible breaches include;

  • Failing to protect the deposit within 30 days.
  • Failure to protect the deposit during the entire tenancy, for example, if you renew your tenancy agreement.
  • Failure to notify and inform the tenant with information regarding to which scheme the deposit is placed.

To get started, all you need to do is request a free tenancy deposit claim check and if possible, send us a copy of your tenancy agreement.

Our service is 100% confidential right up until you choose whether to proceed with a claim against your landlord.

Below is an example of potential tenancy deposit compensation claims in relation to the amount of deposit paid;
Deposit Paid Potential Claim

Why Choose Tenant Angels To Handle Your Tenancy Deposit Claim

Tenant Angels was set up to give tenants a voice, to ensure every single tenant, all over England & Wales were aware of their legal rights and should we find that landlords or their agents have not followed legal guidance, we will take action on behalf of tenants.

We Are Tenants

We have been in your shoes and even to this day, we rent just like you. After a bad experience many years ago, we founded Tenant Angels to ensure every tenant had a voice and a guardian angel looking out for your rights!

Honest Advice

We may not be able to help absolutely everyone, as each set of circumstances can be a little different, but we'll always be 100% genuine and upfront with you and like all angels, we'll look out for you the best we can, all FREE of charge & no obligation.

100% Free

We earn an honest living by helping tenants raise disputes and take on their rogue landlords. We are paid for this work directly by the solicitors we work with, meaning that when you work with us, it won't cost you a penny.

Do You Have A Tenancy Deposit Protection Claim?

If any of the below apply to you, you may have a claim
Deposit Not Protected

Deposit Not Protected

If you know for certain your landlord didn’t protect your deposit, it is very likely you have a claim. All you need is your tenancy agreement to get started.

Deposit Protected Late

If your landlord didn’t protect your deposit within 30 days, you may have a tenancy deposit compensation claim.

Unfair Deposit Deductions

Unfair Deductions

All 3 deposit protection schemes have a free dispute resolution service when it comes to getting your deposit back. If your deposit was unfairly deducted, it might be due to the lack of deposit protection in place.
Landlord Not Returning Deposit

Landlord Not Returning Deposit

If your landlord is not returning your deposit, it may be because the deposit was not placed in an approved protection scheme.
Tenancy Renewal

Stayed Longer Than Your Initial Agreement

Tenancy deposits must remain protected by one of the 3 approved schemes for the whole duration of your tenancy, so if you stayed in the property beyond your initial agreement, we can check to see if the protection scheme was also extended.
No Tenancy Scheme Information

No Deposit Information Was Given

If you did not receive a letter or email from one of the 3 approved deposit protection schemes, it is very possible that your tenancy deposit was not protected correctly.

How to make a tenancy deposit compensation claim

These are the steps we take to claim compensation for you, if your tenancy deposit wasn’t protected correctly.

The very first thing we’ll do is check that you have a claim for compensation if your deposit wasn’t protected.

You could have a claim if your landlord failed to;

  • Protect your deposit within 30 days of you paying it.
  • Give you confirmation in writing that your deposit was protected, within 30 days.
  • Protect your deposit for the whole duration of your tenancy, including if you live in the property for longer than your initial term.

Once we have established that you are likely to have a claim, we’ll then review your tenancy documents for you completely free of charge. These checks are just to ensure you have sufficient evidence that your landlord requested a tenancy deposit, the value, dates, and so on.

This part of the process is known as a ‘letter before action’ notice and is prepared and sent to your landlord by our panel of solicitors. This letter will set out the details of your claim and must be sent before we can start your court claim for tenancy deposit compensation. 

The next step is to make a formal application to the court for a tenancy deposit compensation claim. Our panel of solicitors will prepare all of this for you, using the information and evidence we gathered in the early stages of the claim process.

As part of the court application process, your landlord will receive a copy of the completed claim form.

As a result, your landlord may;

  • Agree with your claim and pay in full, or;
  • They make you an offer to settle.

If you’re happy with the offer, you can decide to withdraw your claim on the condition that the settlement offer is paid, in addition to any fees.

In most cases, you will be represented in court by a solicitor and you will not be required to attend in person.

The judge will review all of the evidence we submit and will then make a decision about your tenancy deposit compensation claim.

Your claim is on a no-win, no-fee basis. So we only take a small percentage of your compensation claim if we win. If we lose, you won’t pay a penny.

Our team will advise you every step of the way and ensure you are fully aware of all the details.


This article is provided as a guide. Any information should be used for research purposes and not as the base for taking legal action. Tenant Angels does not provide legal advice and our content does not constitute a client-solicitor relationship.